Our Payment Terms

Our payment terms are 14 days. Please be aware that according to the Late Payment of Commercial Debts Act 1998, companies are entitled to claim a £40.00 late fee upon non-payment of debts after this time, at which point a new invoice will be submitted with the addition of this fee. If payment of the revised invoice is not received in a further 14 days, additional interest will be charged to the overdue account at a statutory rate of 8% plus the Bank of England base rate. Parties cannot contract out of the Act’s provisions.

Late payments will also affect your out-of-hours support. Please review our Critical Issue Infrastructure Support Policy for more information.

Document version: 1.1
Last review date: 17/11/2023